Frequently Asked Questions

I don't see myself on the screen.

If you don't see yourself on the screen while working through the video interview setup try to following steps to get your camera working.

  1. Make sure your webcam software is closed. If you have another program open on your computer that is using the webcam Interview4 will not be able to access the webcam.  Once you close your webcam software refresh the webpage and work through the setup again.
  2. If you are using Google Chrome for your browser make sure you have allowed Google Chrome to access your camera.  In addition to allowing Flash Player to access your camera Google Chrome requires you allow it to access the camera as well.  Look at the top of your screen.  Do you see an info bar like the one below?  Click Allow on the info bar.  You may need to refresh the webpage and work through the setup again.
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  3. If you see a message where your image should be regarding CyberLink YouCam, then you have a program installed that places itself between the camera and the web browser. In this instance, you must start the YouCam program before you will be able to see yourself.  Start the YouCam program on your computer and your image should appear in the interview setup.
  4. If you have more than one webcam on your system, make sure flash player is using the right camera.  Right click in the middle of the page and click "Settings".  An Adobe Flash Player Settings window will open.  At the bottom of the window there are several tabs.  Click on the tab that looks like a webcam. Select a different camera from the drop down menu and then click close. You may need to refresh the webpage and work through the setup again.
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 Last updated Tue, Aug 6 2013 7:00pm

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